help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Daughter's Ace 2 appears to be syncing with my Inspire HR

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-10-2020 18:33

‎04-10-2020 18:33

My daughter's Ace 2 is copying the data from my Inspire HR - her step count on the Ace 2 is the same number as what I have on my Inspire HR. How can I fix this?

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎04-10-2020 19:16

‎04-10-2020 19:16

Do you have her set up in a family account?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎04-10-2020 20:17

In response to JohnnyRow

‎04-10-2020 20:17

Yes, the Ace 2 is set up under a family account. 

Best Answer
0 Votes