Daughter's Ace 2 not charging

[CoachJerome19]

Is anyone else getting weird behaviour charging their Ace 2? I plugged my daughter's in last night and this morning it was at 7%. I cleaned the contacts (device and charger), did a soft reset of it, and plugged it in again. It got all the way to 73% and then started to go down! First to 63% and then 20 minutes later it was down to 51%. We got the Ace 2 for her for Christmas 2019 so it's just 4 months old, I wouldn't expect to be having issues this soon. If anyone has any advice or a fix for this I'd greatly appreciate it! 

[Odyssey13]

Hi @CoachJerome19  it's best not to put the Fitbit devices on the charger unit overnight. It seems you've done all you can do, so get with customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. If you're not in the USA or if you prefer an online chat or email, then click for contact options