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Deleting Ace accounts

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‎12-27-2018 21:01 - last edited on ‎12-28-2018 04:32 by Fitbit Moderator

‎12-27-2018 21:01 - last edited on ‎12-28-2018 04:32 by Fitbit Moderator

We purchased two ace fotbitd for our kids. It’s been difficult to set up. I accidentally created four accounts for the same child, thinking that the username I entered was already taken.    I was expecting a confirmation that the account was made, but didn't so I kept entering the information with different usernames.  Now I'm stuck with too many accounts and it ring let me delete the wrong accounts. Also seems like it would only allow me to add one ace, not two. Any suggestions?! Thank you!

 

 

Moderator edit: format.

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3 REPLIES 3

‎12-27-2018 21:27

‎12-27-2018 21:27

Hi @Lbettino

 

Get with customer support about this - click for contact options

 

Let us know how things go for you.

Stepping in the U.S.A. since September 2013. Android 14

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‎12-27-2018 21:48 - last edited on ‎12-28-2018 05:01 by Fitbit Moderator

In response to Odyssey13

‎12-27-2018 21:48 - last edited on ‎12-28-2018 05:01 by Fitbit Moderator

Thank you!

 

 

Moderator edit: removed personal information.

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‎12-28-2018 05:04

In response to Lbettino

‎12-28-2018 05:04

It's nice to see you here @Lbettino. I'll be glad to assist you with your deleting accounts inquiry. 

 

I got in touch with our support team and they told me that they are already helping you. Please let me know if you need further assistance.

 

Thank you for your suggestion @Odyssey13! Robot LOL

 

Catch you later! 

Andrea | Community Moderator, Fitbitp>

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