Deleting kids account - no email coming through

[SunsetRunner]

I am trying to delete a child's account but I am not receiving the confirmation email. The email address is correct, I have checked every folder in my email account but it's still not coming through!

[Julia_G]

Hi, @SunsetRunner, it does take a couple if days to delete a child account.  I don't think that you will get an email, but after thectime period has elapsed the account will simply disappear.  There is nothing further you need to do.

[SunsetRunner]

It says I should get a confirmation email.

[JuanJoFitbit]

@SunsetRunner Welcome to our Fitbit Community! I went ahead and reached our Support team and told me that they contacted you via email in regards your child's account deletion request. Were you able to receive it? Has your concern been resolved?

@Julia_G Thank you so much for your help!

See you guys later! 

[SunsetRunner · Accepted solution]

I had the email notifications turned off, so I wasn't receiving any emails.

[JuanJoFitbit]

@SunsetRunner Thank you for getting back and keeping me updated on this.

I'd like you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Don't hesitate to get back if more assistance is needed!