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Difficulties creating a child account-Ace 3

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‎06-14-2022 04:44 - last edited on ‎06-14-2022 12:09 by Fitbit Moderator

‎06-14-2022 04:44 - last edited on ‎06-14-2022 12:09 by Fitbit Moderator

I just bought my daughter an Ace 3 and downloaded the app on my phone to get it set up for her. I cannot get passed the "Add Child" screen because literally everything I have tried to enter for a username either says it is taken or cannot have spaces, punctuation, etc.

 

I have tried anything and everything and it is still not letting me through to the next step.

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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‎06-14-2022 12:08

‎06-14-2022 12:08

Welcome to the Fitbit Community, @NIKABOO.

 

Thank you for informing us about the difficulties you experienced creating a child account.

 

I would recommend logging out from the Fitbit app, rebooting your phone and log back in.

 

Please make sure to follow these instructions when creating a child account.

 

Hope this helps.

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