Does Ace 3 falls out?

[rjs28]

Hi -

We had originally purchased an Ace 2 and found that it kept falling out of the band.  The first couple of times we found it, but eventually it fell out and we couldn't find it.   In looking at the forums, it looks like this was a very common problem with the Ace 2.   Has anyone experienced the same issues with the Ace 3?   

Thanks in advance!

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @rjs28.

I’m sorry to hear about the difficulties you experienced with your Fitbit Ace 2. Thank you for the time you spent trying to get them resolved.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Our team is constantly working to improve our products and services. Hope that some users come to share their experience with the Fitbit Ace 3.

Have a nice day.

[RyanJames]

Yes it does, had it for less than 2 weeks and Ace 3 already fell out and was lost. 

[EdsonFitbit]

Welcome to the Fitbit Community, @RyanJames.

I'm sorry to hear about your lost Fitbit Ace 3. For recommendations on how to locate a lost device, please visit this article.

If you still can't find it, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.

[RyanJames]

I already tried chatting with someone online and was told sorry it isn't covered 

[rjs28]

We got the same response when our Ace 2 had fallen out.  I did purchase the Ace 3, but bought the Fitbit inspire 2 band.

[ActiveMom123]

Yes, it's an extremely common issue that will certainly happen if you purchase the product.  Do not buy.

[LucioFitbit]

Hi there, @rjs28.  Welcome to Community Forums.

I appreciate the feedback provided, I see you already contacted our Support Team, if you wish you can add a Feature Suggestion so our team can consider your suggestions, as I notice there is none entered regarding this.

I'll be around

[Dopovo]

Oh yeah, my son's Ace 3 already fell out twice but luckily we were able to retrieve it. Now it's in a drawer as the limited functions and bugs makes it quite useless.

[LucioFitbit]

Hi there @Dopovo it's good to see you back.

I appreciate your feedback, our team is working on this for future developments. I'm sorry to hear your son had this experience, remember you can always contact our Support Team for assistance.

Have a good day.