Don't see steps and sleep since setting up a family account

[jenniferevelyn]

I have a Versa 3 and my 7yo daughter got an Ace 2 for Christmas yesterday. Since I created a family account I can no longer see my steps and sleep in the app. I thought I could use the same app to track both our stats. Is this not possible?

Moderator edit: updated subject for clarity

[EdsonFitbit · Accepted solution]

Welcome to the Fitbit Community, @jenniferevelyn.

Thanks for your question.

You should definitely be able to see your own stats on your Fitbit account. If you are in the kid view, please return to your Fitbit account. For instructions, please visit this article and open the menu "How do I see my child’s stats in the Fitbit app?".

Whether you are in your Fitbit account but don't see your steps and sleep, please set up your Watch as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

If you continue having difficulties, please share an image of what is shown on your Fitbit app.

See you around.

[jenniferevelyn]

Thank you. I had to set my device up again but it is now working!

[EdsonFitbit]

Thanks for your response, @jenniferevelyn.

I'm glad to hear that you've resolved the issue.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

Have a nice day.