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Exclamation keeps showing on Ace's display

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‎01-12-2019 19:25 - last edited on ‎01-14-2019 06:10 by Fitbit Moderator

‎01-12-2019 19:25 - last edited on ‎01-14-2019 06:10 by Fitbit Moderator

My daughter just got her Fitbit for Christmas, so not even a month old. We’ve been trying to charge it, I’ve tried resetting it, I’ve cleaned the connection and tried resetting it again but it continues to show the battery with exclamation point. What else can I do to fix this for her? 

I was going to try to contact customer service but I do not have Twitter, and the call center isn’t open until Monday. Hoping to unbreak her heart sooner rather then later.

 

 

Moderator edit: updated subject for clarity

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‎01-14-2019 06:05

‎01-14-2019 06:05

@MomPrincess Welcome to our Fitbit Community! I'm sorry to hear that your daughter's Ace keeps displaying an exclamation mark. Thank you by the way, for troubleshooting this issue before contacting the forums. Due to this, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution.

 

Let me know if you have any doubts! Smiley Happy

JuanJo | Community Moderator

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