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Family Account Doesn't Allow Inspire 3

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‎01-18-2023 19:08 - last edited on ‎03-16-2023 13:28 by Fitbit Moderator

‎01-18-2023 19:08 - last edited on ‎03-16-2023 13:28 by Fitbit Moderator

I have an inspire 3 for my son. I created a family account for him under my account.  When going to setup a device for him, I only get ACE options for devices. How do I add the inspire 3 for him in this case?

 

 

Moderator edit: updated subject for clarity. 

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‎02-20-2023 13:16

In response to Odyssey13

‎02-20-2023 13:16

I think @PastaB Understand that kids can't have an online account, the question is why other fitbit products can't be used by kids and can't be added in Family account. Sure there is a workaround, let any device to be accessible by anybody, but fitbit don't want to do anything about it. This issue is under consideration since 2018 and we are in 2023 and nothing was done. https://community.fitbit.com/t5/Feature-Suggestions/Allow-More-Fitbit-Devices-than-Ace-to-Family-Acc...

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2 REPLIES 2

‎01-18-2023 20:33

‎01-18-2023 20:33

Hi @PastaB  the Ace series was made specially for Family Account. The Inspire 3 is not for a child. International laws have set the age for children to have an account online at 13 (USA) and 16 (some European countries). There is no workaround for this.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎02-20-2023 13:16

In response to Odyssey13

‎02-20-2023 13:16

I think @PastaB Understand that kids can't have an online account, the question is why other fitbit products can't be used by kids and can't be added in Family account. Sure there is a workaround, let any device to be accessible by anybody, but fitbit don't want to do anything about it. This issue is under consideration since 2018 and we are in 2023 and nothing was done. https://community.fitbit.com/t5/Feature-Suggestions/Allow-More-Fitbit-Devices-than-Ace-to-Family-Acc...

Best Answer