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Family account - Fitbit app shuts down when switching between accounts

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‎05-07-2020 07:44 - last edited on ‎05-07-2020 12:02 by

‎05-07-2020 07:44 - last edited on ‎05-07-2020 12:02 by

Hi! I was glad to see that the password issue was resolved, however a new issue has popped up this morning. When I try to switch from parent view to kid view the Fitbit app force closes on me. When I reopen I have to log back in and it goes to parent view and force closes again when I try to switch to kid view. I have an iPhone XR, my 2 boys both have ace2’s. We just activated them 2 days ago. Thank you. 

 

 

Moderator edit: subject for clarity

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‎05-07-2020 12:01

‎05-07-2020 12:01

Welcome to the Fitbit Community, @Dolphin76fire.

 

I am sorry to hear about the issue you're experiencing when switching to kid view. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I am glad to hear the password issue was resolved for you. 

 

I would like to advise that our team is currently working to resolve the issue with switching between accounts and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

I am sorry for any trouble. I appreciate your patience and look forward to getting you back on track. In the meantime, you may try to log out of the app, restart the phone and log back in. 

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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