Family account - delete child's Fitbit account

[SunsetRunner]

I have my two children showing as "friends" as they have been added to my account via the family app thing.  They no longer have their kid fitbits and I'm wanting to delete them both but it just say error - failed.  How can I get the both removed please.

Moderator edit: subject for clarity

[LiliyaFitbit · Accepted solution]

Hi @SunsetRunner, it's nice to see you again in our Community Forums. I am sorry for the delayed response.

I am glad to help you delete your children's Fitbit accounts. I appreciate your efforts and recommend following the steps from this help article: How do I delete my child’s Fitbit account?

I'll be around if you need further help. 

[SunsetRunner]

wow, all this time and I never found this.  Thank you.

[LiliyaFitbit]

Hi @SunsetRunner, thank you for your reply. I am sorry for the delayed response. 

I am glad to hear the information provided was helpful. Thank you for your time and feedback. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums!

[SunsetRunner]

Mines still sat there two years on despite contact supporting

[LiliyaFitbit]

Hi @SunsetRunner, it's nice to see you again in our Community Forums. 

Thank you for contacting our Support team regarding this issue. I would like to confirm if you continue experiencing this issue and if you've followed the instructions at How do I delete my Fitbit account?

Looking forward to hearing back from you.

[Teejaye7]

I have followed the directions to delete the account 3 or 4 times. It says an email has been sent to me for confirmation but I never get the email.

[SunsetRunner]

No I don’t either, I just ignore it now, although it is very annoying

[LiliyaFitbit]

Welcome to the Fitbit Community, @Teejaye7. Thank you for your reply, @SunsetRunner.

@SunsetRunner I am sorry to hear the issue persists. I understand how you are feeling about this situation. 

@Teejaye7 Thanks for the details shared in your post. I appreciate your troubleshooting efforts. 

If you're not receiving the confirmation email, please confirm if you have unticked email notifications for Family Account:

• Open the Fitbit app, tap the Today tab, and tap your profile picture.
• Tap "Notifications".
• Make sure that notifications for "Family account" and the email notifications are turned on and sync from the Fitbit app.

I also recommend checking your spam and junk folders for the email. 

Hope this helps. 

[Teejaye7]

Thank you! It worked!

~ Tara

[LiliyaFitbit]

Thank you for your reply, @Teejaye7.

I am glad to hear the issue is resolved. Thank you for the update! Let me invite you to visit our Health & Wellness board where you can share your experiences, make new friends and create your own topics.

Keep on visiting the forums!

[13Raegan13]

Ok, so I’ve tried this multiple times on my iPhone SE (2016) and it’s not working on the manual you recommended. I swipe left and all it does it bring me back to the previous page.

[EdsonFitbit]

Welcome to the Fitbit Community, @13Raegan13.

Thank you for the information provided.

In this case, please press and hold on your child's name to see if the option to remove his account pops up.

Have a nice day.

[13Raegan13]

It’s still not working.

[EdsonFitbit]

Thanks for your response, @13Raegan13.

If there is just 1 child in your Family Account, you can delete the Family account instead of the child’s Fitbit account. For instructions please visit this article and open the menu "How do I delete my Fitbit family account?".

Have a nice day.

[13Raegan13]

Hey, I tried this and it brought me up to the same article and I’m just getting the same result. I also tried clicking the three dots first and still it said that I still have a child and I need to remove all family members before deleting my family.

Sent from my iPhone

[EdsonFitbit]

Thanks for your response, @13Raegan13.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.