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Family account - trouble logging in on daughter's phone

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‎07-11-2021 14:38 - last edited on ‎07-12-2021 16:27 by

‎07-11-2021 14:38 - last edited on ‎07-12-2021 16:27 by

My daughter had the app in her tablet and it worked fine.  SHe now has an phone that she wants the app in.  WHen I try to put in email and password, it says that it is incorrect.  I even clicked that i forgot passwrod so I could set up a new one, and it still says the same thing.  Not sure why I can't get the app in her phone.  Any suggestions?

 

 

Moderator edit: subject for clarity 

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‎07-12-2021 16:24

‎07-12-2021 16:24

Welcome to the Fitbit Community, @DonnaSueG1.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend to force quit the Fitbit app and restart the phone. You can confirm the steps to reset your Fitbit password in How do I change or reset my Fitbit password? 

 

For more information about the Fitbit family account, see How do I manage my Fitbit family account?

 

If the issue persists, please let me know the model of your daughter's phone and the OS version for further investigation. Please also confirm if you're able to log into your Fitbit account using fitbit.com on the web browser?

 

Looking forward to hearing back from you.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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