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Feedback on deleting child’s account

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‎12-13-2020 18:08 - last edited on ‎12-14-2020 14:05 by

‎12-13-2020 18:08 - last edited on ‎12-14-2020 14:05 by

I am trying to delete my child’s account so I can delete my family account and do a new one so I can get my information off of my child’s account. I received the confirmation email to delete it and I hit the delete button in the email. I then went in to delete the family account and it says I have to delete active family members first which I already did. Why can’t I just delete it and then re-add?? Why do I have to wait??

 

 

Moderator edit: subject for clarity 

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‎12-14-2020 14:04

‎12-14-2020 14:04

Welcome to the Fitbit Community, @Crysjohn44.

 

I understand how you are feeling about this situation and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. You can confirm the steps to delete the child's Fitbit account at How do I delete my child’s Fitbit account?

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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