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Fitbit Ace 2 - child's account not showing

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‎06-05-2020 00:19 - last edited on ‎06-05-2020 19:26 by

‎06-05-2020 00:19 - last edited on ‎06-05-2020 19:26 by

Hi, I recently got my daughter a Fitbit ace 2 and made a family account etc but the other evening I noticed her Fitbit isn’t showing up in the family member section anymore! 
when I click to make a family account it won’t let me as I’ve already made one. Her Fitbit is synced to the phone just as a device to change her screen etc anyone know how I can get her profile back? 

 

 

Moderator edit: subject for clarity

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‎06-05-2020 19:24 - edited ‎06-05-2020 19:25

‎06-05-2020 19:24 - edited ‎06-05-2020 19:25

Welcome to the Fitbit Community, @NiamhB11. 

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Family account. Thanks for trying to resolve this, I totally understand how you are feeling and I am here to help. 

 

I recommend logging out of the app and then logging back in. If the issue persists, please try to uninstall and reinstall the app.

 

For more information about the Fitbit family account, see How do I manage my Fitbit family account?

 

Let me know how it goes, I'll be around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-05-2020 19:24 - edited ‎06-05-2020 19:25

‎06-05-2020 19:24 - edited ‎06-05-2020 19:25

Welcome to the Fitbit Community, @NiamhB11. 

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Family account. Thanks for trying to resolve this, I totally understand how you are feeling and I am here to help. 

 

I recommend logging out of the app and then logging back in. If the issue persists, please try to uninstall and reinstall the app.

 

For more information about the Fitbit family account, see How do I manage my Fitbit family account?

 

Let me know how it goes, I'll be around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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