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Fitbit Ace 2 fell out of band

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‎10-03-2019 18:45 - last edited on ‎10-04-2019 11:43 by

‎10-03-2019 18:45 - last edited on ‎10-04-2019 11:43 by

I brought my daughter the Fitbit ace back in June. Tonight when she looked at her wrist to check her steps the Fitbit was gone. The band was still on her wrist but the Fitbit has slipped out. We had no luck locating it. Needless to say she is so disappointed. Anyone else had this issue with the Ace2 band? I know this is a new style band and wasn’t sure if this was a defect.

 

 

Moderator edit: subject for clarity

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‎10-04-2019 11:35

‎10-04-2019 11:35

Welcome to the Fitbit Community, @Johnson19k.

 

I appreciate your participation in the Forums and sharing that your daughter's Ace fell out of the band while she was wearing it. Thank you for letting me know that you still have the band. I appreciate your efforts to find the tracker, you can confirm the steps to locate the device here. I totally understand how you are feeling. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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