08-11-2020 14:28 - last edited on 08-12-2020 12:12 by LiliyaFitbit
08-11-2020 14:28 - last edited on 08-12-2020 12:12 by LiliyaFitbit
My daughter has had her fit bit ace 2 for less then two weeks and her Fitbit fell out of the wrist band and we can’t find it. How can this be resolved?
Moderator edit: subject for clarity
08-12-2020 12:11
08-12-2020 12:11
Welcome to the Fitbit Community, @Mandymaq.
I am sorry to hear your daughter's Ace 2 fell out of the wristband and you can’t find it. I appreciate the additional details and I am here to help. I recommend following our tips from this help article to find the device: What should I do if I lose my Fitbit device?
Keep me posted on the outcome. I'll be around if you have any questions.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
08-12-2020 12:28
08-12-2020 12:28
Unfortunately, the middle piece of the Fitbit ace 2, was lost while my son was jumping on the trampoline in an Trampoline centre (xplay). We know he was wearing it before he started, because he was curious to see what his steps Would be. When he got a water break, it was lost! The employees helped us search for it. But, it was small and it must have got into the tiny open spaces. My son was determined to find it, we even used a flashlight on my cellphone to look into the opening holes around the trampoline areas. It was heartbreaking. He really enjoyed it, especially seeing his plant grow each day. I enjoyed it too, but the thought of losing another expensive piece-I can’t. I noticed it’s on special now. I’m unfortunately I can’t recommend it. I hope Fitbit comes up with a better a solution for these expensive parts not be lost like that.
08-12-2020 12:34
08-12-2020 12:34