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Fitbit Ace 2 is not turning on

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‎04-17-2020 11:14 - last edited on ‎04-19-2020 14:24 by

‎04-17-2020 11:14 - last edited on ‎04-19-2020 14:24 by

Fitbit ace 2 is screen is not coming up on my daughter Fitbit. Followed all the steps to restart and won’t work

 

 

Moderator edit: subject for clarity

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‎04-19-2020 14:22 - edited ‎04-19-2020 14:25

‎04-19-2020 14:22 - edited ‎04-19-2020 14:25

Welcome to the Fitbit Community, @BarbRoberts963. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing that your daughter's Ace 2 is not turning on. 

Thanks for trying to resolve this and I am here to help. I recommend following the complete troubleshooting steps from this help article: Why isn't my Fitbit device's battery charging?

 

You may also try to change the clock face:

 

1. With the tracker nearby, from the Fitbit app dashboard, tap the account icon > Ace 2 tile.
2. Tap Clock Faces > All Clocks.
3. Browse the available clock faces. Tap a clock face to see a detailed view.
4. Tap Select to add the clock face to Ace 2.

 

Keep me posted on the outcome. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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