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Fitbit Ace 2 not connecting to phone

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‎07-26-2019 09:29 - last edited on ‎07-27-2019 07:05 by Fitbit Moderator

‎07-26-2019 09:29 - last edited on ‎07-27-2019 07:05 by Fitbit Moderator

Fitbit is not connecting to the phone. Turned off Bluetooth. Turned off phone. Turned off ace 2. Nothing says cant connect. 😒 getting real frustrated. Help i just got this thing 2 weeks ago, after his ace 1 band broke in the lake!

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎07-26-2019 21:14

‎07-26-2019 21:14

What type of phone are you trying to connect to? 

Do you at times use different phones? 

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‎07-27-2019 06:59

In response to Rich_Laue

‎07-27-2019 06:59

@robbiebobbie82 it's great to see you in our Fitbit Community! I'm sorry to hear that your Fitbit Ace is not connecting to your phone even though you've tried some workarounds such as turning off your phone and Bluetooth.

 

Besides the information that requested my friend @Rich_Laue, please make sure that you are also following the setup process as described in this help article.

 

Keep @Rich_Laue and me posted! Smiley Happy

JuanJo | Community Moderator

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