Fitbit Ace 2 not holding a charge for the whole day

[MommaBear11]

I bought this for my son for xmas it was great for about a week, then it started dying fast! Now he can't even sleep with it and use it for school the next day!! Dead by noon! I bought it for the silent alarms because he takes meds. at school and this has been a great tool for him, but it doesn't even stay charged to finish the school day!! What is the problem?

[LiliyaFitbit]

Welcome to the Fitbit Community, @MommaBear11. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing the battery issue you're experiencing with your son's Fitbit Ace 2. I totally understand how you are feeling as your son would like to continue using the tracker and its features. I recommend double checking our charging instructions and trying our tips for preventing battery drain since battery use is affected by various factors and settings. 

Let me know if the issue persists, I'll be around. 

[MommaBear11]

I have tried all the tips and turned everything off except one alarm, it is
not useful if he can't use the alarms at all. It will charge to 99% but
never hits 100%. What else can I do?
Thanks

[LiliyaFitbit]

Hi @MommaBear11, thank you for your reply. 

I am sorry to hear the issue persists. I appreciate your efforts and the additional details. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.