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Fitbit Ace 2 not vibrating during the alarm time

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‎09-08-2019 07:06 - last edited on ‎09-09-2019 04:59 by Fitbit Moderator

‎09-08-2019 07:06 - last edited on ‎09-09-2019 04:59 by Fitbit Moderator

Hi, I bought my daughter the Ace 2 not long ago. I bought it for the alarms because she needs many alarms throughout the day. The alarms are not vibrating. I looked on her watch and the alarms are set to on. Is there a setting or a way to fix this without having to send the watch back? 

 

Thanks!

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎09-09-2019 04:58

‎09-09-2019 04:58

@Padresfan welcome to our Fitbit Community! I'm happy to assist you with your daughter's Fitbit Ace 2 since it's not vibrating during the alarms time.

 

Please try restarting her Fitbit Ace 2 as described in this help article. This will refresh the tracker internally. After this, try turning off the alarms and turn them back in. Finally, monitor the alarms and see if the issue gets fixed.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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‎07-05-2020 03:24

In response to JuanJoFitbit

‎07-05-2020 03:24

We find the alarms stop working every few days and we have to delete them and put them in again and sync the device. This is unacceptable. Please can you advise how we can Keep the alarms working permanently and avoid having to reset them every few days? 

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