Fitbit Ace 2 on my adult account

[Carmylita]

Will an adult be able to use the Fitbit Ace 2 on their own account? Just what this adult wants. No frills, no extras.

[JuanJoFitbit]

@Carmylita it's great to see you in our Fitbit Community! Thank you for your interest in the Fitbit Ace 2. Regarding your inquiry, even though the Ace 2 was designed for kids, it has no age limit. The allowed age to use the Ace is 6+. With this being said, the Ace can be set up on an adult account.

I'd like to share this page so you can compare the Ace 2 with the Fitbit Inspire or Fitbit Inspire HR in case you want to check out the features of each of these tracker that their design are similar. The Ace 2 has a protector around the tracker itself as you will see in the page.

Let me know if you have more questions! 

[Carmylita]

Thank you, I will be purchasing one a a back up, just for fun. 

[JuanJoFitbit]

@Carmylita Thank you for getting back and letting me know. Congrats on your new Fitbit device.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in your in our Fitbit Community! 

[ldygdva757]

 ok so an adult can use one of these? I got one and i liked it because it is swim proof. My other one is not. I am 100% it would be ruined in the water. So as long as it is ok for adults to use I am gonna get started using it. Can it be added to my account even if i have another device on it?? THanks 

[Ladybug88]

How do I set up as an adult account? It keeps taking me to the Family page.

[JuanJoFitbit]

@Ladybug88 Thank you for joining us in this thread. Regarding your question, please make sure that you are following the troubleshooting steps that are listed in this help article.

Hope this helps.

[DianeBender]

I have followed the links and still don't see how to add the Ace 2 to an adult account.

I just talked to customer support, and they told me that the Ace 2 cannot be set up with an adult. It has to be on a family account and it has to be attached to a child's profile. I wish I would have known this before I bought it because someone told me that I could use it on account of my own.

Moderator edit: merged reply

[SunsetRunner]

You really should update this reply with true information. I came here to find out exactly this information. If I had stopped reading after your reply, I would have gotten the wrong information. The poster later in the link actually gives the correct info. An adult account CANNOT link a kid version Fitbit. You can’t use an Ace as a backup. This is a ridiculous software limitation that has probably caused a ton of frustration and product returns. Moderator posts like this one do not help that situation in the slightest. Sure I can wear it and use it, but I can’t link it to my existing account. The only workaround I’ve been able to figure out, is to make a kid account for myself and switch between to two. Yeah. That sounds like loads of fun. 

[ElizaE]

I figured it out! When selecting the birthdate on your 'kid' account (your account), just choose the oldest possible. Yesterday mine was June 5 2008. When I made that my 'birthdate,' the next day I got a "Happy Birthday, you can have a regular account!" notification, and lo and behold, all the things that a kid account can't do are now available.  🙂

PS - I did figure it out based on that FitBit employee's link, which told me that at an age a kid can upgrade, and I guessed it wouldn't require a new fitbit on a kid's birthday, which turned out to be true. It wasn't an incorrect answer to go look there, just an exceedingly lazy one.

[Aneyba]

Hello can I use a Fitbit ace 2 but without a family account and use it myself

[ElizaE]

Nope, see my post above about how to turn a kid account into an adult account. If you don't want to go through the hassle, get an adult FitBit. 🙂

[princessraider]

But it can't, in practice, be used by an adult as it requires a new child account to get going, per the comments made by others. Why do this and leave people having to return the item and complaint to a retailer about Fitbit? This is the design and functionality I want and my wrists are small. Just help your customers use the product how they wish to and stop trying to inflate the child user figures!

[LiliyaFitbit]

Welcome to the Fitbit Community, @princessraider.

Thank you for joining the thread and sharing your feedback. I understand how you are feeling about this situation and appreciate your suggestion. Our team is always working on improving our devices and user experiences, and your comments are always welcome. To share additional feedback or if you want the features to be improved, feel free to visit our Feature suggestion board. That way other users can comment and vote on the idea to show their support, and our team can take it into consideration. You can read the FAQ to better understand how that board works and do a search first, in case someone else has already suggested your idea, or something similar.

See you around.

[cloudnine]

SOLVED: According to Fitbit's rules, once a child turns 13, he or she can migrate his or her account to an adult account. This means that you can set up the Ace 3 on a child's account and choose a date for your child's birthday that's close to the oldest date available. (The oldest date available in Fitbit's system makes the "child" 13-years old.) On the day of your child's "13th birthday," the app will notify you that you can migrate your "child"—and the Ace 3 tracker—to an adult account.

FOR EXAMPLE: I set up my "child's" account on September 15, 2021, and the oldest date in Fitbit's system that I could choose for my "child's" birthday was September 15, 2008. I chose a birth date two days after the 15th—September 17, 2008—for my child's birthday, thinking the two extra days would be a safety buffer and give the system time to recognize the additions to my account, if needed. I waited two days, and on September 17, 2021, the app told me "happy birthday" and notified me that I could migrate my child account and the Ace 3 to a separate adult account. It was easy to do...the app walked me through it step by step...and I had a new adult account with the Ace 3 registered to it in about five minutes.

DOWNSIDES: Fitbit thinks the Ace 3 is your 13-year old "child's" tracker and will require you to migrate it to a newly registered account using a different email address than the one you used on your adult account. You can use your real name and update your weight, height, etc. when you set up the new account, but you'll still have to create a new account using a new email address. Once you've created the new account, the Ace 3 tracker will automatically be added to it. IMPORTANT: If you're like me and you have other Fitbit trackers (I have a Zip, Flex 2, and Charge 2 that I use at different times and for different purposes), you can add those trackers to the new account, however, all of the data on those trackers will start from scratch. There's no way to migrate your data from the old adult account to the new one. The existing data you've accumulated from the trackers on your original adult account will have to stay on that original account, which you can keep active if you want to. Also, even though you've migrated the Ace 3 to a new adult account, you won't be able to add this "newly-liberated" Ace 3 to any other adult account—the only adult account it will recognize is the new one that was created for your "13-year old child."

TO FITBIT: It just makes absolutely NO SENSE AT ALL that an Ace 3 cannot be added to an adult account, and it's REALLY infuriating that you restrict certain products to child-only accounts and force users to find workarounds. 

[blackdog21685]

Thanks for this. If you migrate the child account to the adult account, does it update the software on the fitbit (i.e., is there exercise tracking on the Ace 3 once the account has been upgraded)?

[AndreaFitbit]

Welcome to the Fitbit  Community, @blackdog21685. Thank you for sharing your upgrade account inquiry.

When your child upgrades the Fitbit account gains access to all the features in the Fitbit app, including weight measurements, estimated calories burned, menstrual health tracking, and the Fitbit community. Main guardians on a family account no longer approve your child’s Fitbit friend requests or see their daily stats in kid view. Your child becomes a member in your family account, and you can continue to interact with them in the app. Your child can also upgrade to any Fitbit device.

Note that your child’s device shows the same stats even after they upgrade their account.