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Fitbit Ace 2 won’t turn on

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‎01-06-2021 12:49 - last edited on ‎01-07-2021 13:40 by

‎01-06-2021 12:49 - last edited on ‎01-07-2021 13:40 by

Help! My son got this for xmas and had only worn it once for a short time. I went to charge it and nothing on the screen, I’ve tried changing the clock face and all other recommendations I’ve seen on here but it won’t work

 

 

Moderator edit: subject for clarity 

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‎01-07-2021 13:39

‎01-07-2021 13:39

Welcome to the Fitbit Community, @RajiJohal.

 

Thanks for the details shared in your post and for already trying to solve the issue. I understand how you are feeling about this situation. I recommend following the complete troubleshooting instructions including a restart at Why isn't my Fitbit device's battery charging?

 

Let me know how it goes.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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