Fitbit Ace 2 won’t turn on

[SarahS123]

My sons Ace 2 won’t turn on. It wouldn’t sync and my son plugged it in to charge it and now it won’t turn on. I have tried resetting it by holding the button for 5 seconds multiple times. I have turned the Bluetooth off and on on multiple devices. I have left it to charge all night. I have wiped off the charging connectors on both the device and charger. I have checked the Fitbit app and there is no update available what can I do?

[LiliyaFitbit]

Welcome to the Fitbit Community, @SarahS123.

Thanks for the details shared in your post and for already trying to resolve the issue. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox. 

Have a nice day!

[SarahS123]

I am still waiting to hear back from Fitbit! This is very frustrating! My son has a $100 decide that he used for less than a month!!

[LiliyaFitbit]

Thank you for your reply, @SarahS123.

I am sorry to hear you still haven't heard from our Support team. Due to recent events affecting our operations, our Support team may take longer to contact you. I appreciate your patience and understanding. You can try using chat or phone to continue with this issue. Please check our Support contact options here. 

I'll be around.