Fitbit Ace 2 won’t turn on

[Caoimhegray]

Hi

My daughters ace 2 won’t turn on. It has been on the charger all night, the app is saying it’s fully charged and synced etc but the watch screen is completely blank. I’ve tried a few times to hold the power button whilst it’s on the charger until it comes on but that didn’t work. I’ve done the press and pause thing 5 times but that didn’t work either. 

what can I do? It was a gift from Santa so can’t be returned. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Caoimhegray.

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend trying the following:

1. Confirm the steps to restart the tracker: How do I restart my Fitbit device?
2. Change the clock face:  

• With the tracker nearby, from the Fitbit app dashboard, tap the account icon> Ace 2 tile.
• Tap Clock Faces > All Clocks.
• Browse the available clock faces. Tap a clock face to see a detailed view.
• Tap Select to add the clock face to Ace 2. Sync the tracker. 

Hope this helps!