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Fitbit Ace 3 purchased at Target is malfunctioning

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‎01-31-2022 12:56 - last edited on ‎02-04-2022 09:46 by Fitbit Moderator

‎01-31-2022 12:56 - last edited on ‎02-04-2022 09:46 by Fitbit Moderator

I purchased a Fitbit Ace 3 for my daughter just before Christmas at Target. It is malfunctioning (rapidly switching between screens, won’t respond to touch screen when trying to reboot, and rebooting using the side buttons doesn’t work). 

How can I get this taken care of? It’s barely a month old?

 

 

Moderator edit: format. 

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‎01-31-2022 12:58

‎01-31-2022 12:58

https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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‎02-04-2022 09:45

‎02-04-2022 09:45

Welcome to the Fitbit Community, @PaulineMag and thank you for your assistance @Odyssey13. I'm sorry to hear about your daughter's Ace 3.

 

I understand how frustrating this could be and the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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