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Fitbit Ace 3 touch sensors not working consistently

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‎12-08-2021 13:29

‎12-08-2021 13:29

Hi,

My daughter got a fitbit Ace 3 (minions version) for her birthday 2 days ago and it is not consistently responding to the touch sensors on the sides. What can I do please or is this a warranty issue?

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‎12-08-2021 14:05

‎12-08-2021 14:05

Hi @Pluggers87  support can walk you through it: https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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‎12-28-2021 19:10

In response to Odyssey13

‎12-28-2021 19:10

We are having a similar issue.  Fitbit had me reboot the device but I change for me.  The buttons respond when it is not in the band, but once the device is placed in the band the buttons are very difficult to press.

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