help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Ace 3 won't clip into charger

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-26-2023 05:25

‎01-26-2023 05:25

Hi, my son's Ace 3 will no longer charge as it won't stay clipped into the charger. I managed to get a replacement from Fitbit as the original was still under warranty, but the new one I have been sent has exactly the same problem, which makes me think I must be doing something wrong!

The charger itself does work on my own device (Inspire 3) so it doesnt seem to be an issue with the charger.

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎01-26-2023 16:15

‎01-26-2023 16:15

I'm confused. According the store description Inspire 3 charger is actually a little different than the ACE 3 (Inspire 2) one (why are they different? because Fitbit).

Are you sure that you're try the wrong charger? Maybe they are so similar that you're mismatching them? Sorry if I missed the suggestion.

Formerly Giampi71 - Retired from Fitbit for good on November 13th 2023
Best Answer
0 Votes

‎01-27-2023 02:41

In response to Dopovo

‎01-27-2023 02:41

ah, that's interesting - they look the same from the pictures but perhaps you are right - I'll try getting a new ACE 3 charger (we have 3 different fitbit chargers in the house and none of them work on the Ace....

Thankyou

Best Answer
0 Votes