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Fitbit Ace 3 won't clip into charger

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Hi, my son's Ace 3 will no longer charge as it won't stay clipped into the charger. I managed to get a replacement from Fitbit as the original was still under warranty, but the new one I have been sent has exactly the same problem, which makes me think I must be doing something wrong!

The charger itself does work on my own device (Inspire 3) so it doesnt seem to be an issue with the charger.

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I'm confused. According the store description Inspire 3 charger is actually a little different than the ACE 3 (Inspire 2) one (why are they different? because Fitbit).

Are you sure that you're try the wrong charger? Maybe they are so similar that you're mismatching them? Sorry if I missed the suggestion.

Formerly Giampi71 - Retired from Fitbit for good on November 13th 2023
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ah, that's interesting - they look the same from the pictures but perhaps you are right - I'll try getting a new ACE 3 charger (we have 3 different fitbit chargers in the house and none of them work on the Ace....

Thankyou

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