01-26-2023 05:25
01-26-2023 05:25
Hi, my son's Ace 3 will no longer charge as it won't stay clipped into the charger. I managed to get a replacement from Fitbit as the original was still under warranty, but the new one I have been sent has exactly the same problem, which makes me think I must be doing something wrong!
The charger itself does work on my own device (Inspire 3) so it doesnt seem to be an issue with the charger.
01-26-2023 16:15
01-26-2023 16:15
I'm confused. According the store description Inspire 3 charger is actually a little different than the ACE 3 (Inspire 2) one (why are they different? because Fitbit).
Are you sure that you're try the wrong charger? Maybe they are so similar that you're mismatching them? Sorry if I missed the suggestion.
01-27-2023 02:41
01-27-2023 02:41
ah, that's interesting - they look the same from the pictures but perhaps you are right - I'll try getting a new ACE 3 charger (we have 3 different fitbit chargers in the house and none of them work on the Ace....
Thankyou