Fitbit Ace back order inquiry

[twinmomca]

Will the Ace on back order be delivered in time for Christmas?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@twinmomca Welcome to our Fitbit Community! Regarding your inquiry, let me go ahead and forward your case to our Support team so they can provide the correct information about the Fitbit Ace stock.

You should receive an email from them soon.

Let me know if more questions arise! 

[Layale]

Hello,

Any reply regarding the FitBit Ace (kids) Back Order waiting time? I need to order and ship them to USA so that my brother brings them back home to my country so it is critical to know the availability time.

Many thanks,

Regards.

[Josborn777]

JuanJoFitbit - Would you consider responding here publicly instead of via email? Seems like a lot of people are asking this.

[try2bfit36]

Are you able to tell the entire forum if the Ace Fit bit orders will be able to ship before the holidays?  If not, we won't be able to wait.  Please advise???

[NCbasball]

I would also like to know when the Ace will be back in stock. I have ordered for a Christmas gift and it is the only idea I have.

[twinmomca]

Sorry, I am uncertain of the answer! I ordered Friday, Nov. 23 in the morning. The website said it was on back order. I posted to the forum that morning and later was emailed by Fitbit's support team. They checked my order and let me know it should be shipping in 2 weeks. Perhaps try contacting directly with https://contact.fitbit.com for assistance. Best of luck! 

[NCbasball]

Thanks! I did chat with them, but they couldn't tell me anything. I hope you get yours in time!

[twinmomca]

thanks!! 🙂

[mc2018el]

I would like to know the time frame of the backorder too.  I need mine by Christmas and if I am not going to get it I need another plan.

[JuanJoFitbit]

Hi everyone! Regarding your questions, the current backorder status of the Fitbit Ace is 6-8 weeks from the date of purchase. With this being said, we couldn't guarantee it would be delivered for Xmas.

I appreciate your patience and understanding with this.

Don't hesitate to get back if you have any doubts! 

[Bsawyer32 · Accepted solution]

Will the Fitbit Ace on back order be in for for Christmas? I can’t find any info on when they’re going to be back in stock and it’s been ordered since Black Friday.

Moderator edit: format

[JuanJoFitbit]

@Bsawyer32 Welcome to our Fitbit Community! Regarding your question, let me go ahead and forward your case to our Support team and they'll be happy to provide more info about your order status. They'll reach you via email soon.

I'll be around if you have more questions! 

[Fitnessgrandma]

I ordered 2 Fitbit Ace on 11/26/18. I’ve called customer support twice and no one has any idea when they might ship. Backordered apparently. These are Christmas presents for my grandsons. Will they be here by Christmas Day? getting a little concerned.

Me too!! Without the hashtag

Moderator edit: merged reply

[JuanJoFitbit]

@Fitnessgrandma Thank you for participating in our Fitbit Community! I totally understand how you feel about the back order inconvenience. I was able to contact our Support team and was told that the back order could take 3-4 weeks starting from the date of purchase in order to ship your item.

I really appreciate your patience and understanding with this.

[melstocking]

Why then in the incessant emails that you continue to send about purchasing a Fitbit device does the website state that the Fitbit Ace in blue is in stock?!?!

[Fitnessgrandma]

Absolutely! And when I ordered on 11/26 it stated 2-3 weeks backordered. Now it says 3-4 weeks. Perhaps I should have ordered a Garmin. Right now I have no big presents for my two oldest grandsons. Really bummed and why can’t customer service tell me any pertinent information?????

Sent from Rhonda Tingle's iPhone
Please forgive any typos. My phone is smart but cannot spell worth a flip!

[Bsawyer32]

Just to let you know...I heard back from customer service and mine shipped out today. It’s supposed to arrive by the 24th so hopefully yours will too! I’ll cross my fingers for you!

Sent from my iPhone

[JuanJoFitbit]

Hi everyone! I definitely know how you guys feel about this. We apologize for any inconvenience this caused to you.

Your feedback is greatly appreciated since this helps us to keep improving.