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Fitbit Ace band keeps falling off

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‎07-27-2019 07:09

‎07-27-2019 07:09

My daughter has had her Fitbit Ace since April. Since last week the band keeps detaching from one side of the face. She has stopped wearing it because we are afraid she will lose it. Is there a way to reattach it securely? Or is purchasing a whole new band going to make a difference? We would like her to get back to using it as soon as possible. Please send suggestions and help. Thank you.

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‎07-27-2019 08:56

‎07-27-2019 08:56

Hi, @LWelt! I would actually get in touch with Fitbit Support directly, since it's still under warranty.

MakMak | Community Council

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‎07-29-2019 05:15 - edited ‎07-29-2019 05:16

In response to MakMak

‎07-29-2019 05:15 - edited ‎07-29-2019 05:16

@LWelt welcome to our Fitbit Community! By the way, I'm sorry for the late response. However, I'm happy to assist you with your daughter's Fitbit Ace since the band detaches from one side.

 

If you haven't contacted our Support team as my friend @MakMak advised, I'd like you to check out this help article which explains how to detach the bands and how to attach them again securely.

 

If the issue persists, let me know and I'll be happy to assist you accordingly.

 

See you around! Smiley Happy

JuanJo | Community Moderator

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