Fitbit Ace battery short life

[Papa916]

Hi, my daughter has a Fitbit Ace. It constantly shows that it is fully charged which is confirmed when she syncs it with her ipad. However, the battery life is very short (allegedly a few minutes). When she connects it back up to the charger it shows that it is fully charged. Can anyone please help as this is most confusing. 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Papa916.

I am sorry to hear the battery life of your daughter's Fitbit Ace is very short. Thanks for the details shared, I understand how you are feeling and I am here to help. I recommend restarting the tracker by following the steps from this help article: How do I restart my Fitbit device? 

Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

Let me know if you have any questions.

[Akz81]

Hi, got a fitbit ace. Use only a few times and did not wear it for a while. My girl wanting to start wearing it. Tried to charge it and realised that the battery always start from 3 quarter full and no matter how long I charge, it did not seems to help. After I remove the charger, the battery wont last. Please help. I am from Singapore 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Akz81.

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend following our complete troubleshooting instructions in Why isn't my Fitbit device's battery charging? To maximize your Fitbit device's battery life, see the tips in Can I extend my Fitbit device's battery life? 

Hope this helps.