Fitbit Ace battery symbol w/ exclamation

[JMmom]

My daughter got her Ace yesterday. We got it all set up and it was fine. Today the dreaded empty battery symbol with an exclamation point is showing on her Fitbit screen and it won’t do anything. After google searches everything is saying to push buttons to reset, but Ace has no buttons.

I’d love some help!

Thank you!

[LiliyaFitbit]

Welcome to the Fitbit Community, @PJ672. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing the details of the issue with your son's Fitbit Ace and the troubleshooting steps you've tried. Thank you for your time and efforts. I understand how frustrating this is for you. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

If you have any questions, feel free to let me know.

[cemorg]

Hello, I am having the same problem. I have tried all the fixes. It began that my son's fitbit wouldn't sync anymore, and I tried to reset it and that didn't work. I tried many days in a row. Then, the fitbit ran out of battery again, and when I recharged it, it had the battery with exclamation point, and nothing will reset it. I'd really appreciate being contacted by customer support as well. 

Thank you

[KingKayd]

Hi there, I have the same problem, with my sons Fitbit ace, battery symbol with exclamation mark. Can you refer my issue to customer support person as well please. His Fitbit is only 4 months old, and now he thinks he has wasted the pocket money he saved to buy it. Thanks Murray 

[PJ672]

This is what happened to me and it’s worth sharing.

We had just bought some new straps (third party cheapies from eBay) and the straps must have been out by a fraction of a mom and would not connect properly. We took off the strap and it connected perfectly. It’s with a try either way.

Good luck 🙂

Sent from my iPhone

[Sands87]

Might not work but i left my daughters fitbit on the charger all day and it works now.. i think its a default to the ace. If you let the battery die out that exclamation point shows up but if i just charge it all day seems to work.. hope it helps

Sent from Yahoo Mail on Android

[KingKayd]

Thanks for all the tips. It is now working. Cheers

Sent from my iPhone

[SunsetRunner]

Same issue here and contacted Fit not rep then conversation screen went black so still without a fit bit or any help!

[Jasa1911]

Hi, it seems we're now having the same issue. Ace was bought August and gifted/used October 19th. Had worked well until this week when battery died and since we've had the exclamation mark. We have charged from different points, reset as per this thread and cleaned charging pins with alcohol :- still nothing. 

Any further advice? 

[Meg3]

Help!  I have tried this, resetting it, and using a different wall charger to plug into.  Nothing seems to be working??  I still keep getting an exclamation mark!

[Schura]

Hi, im having the same problems with my daughters  fitbit. Any help would be greatly appreciated 

[RubyRubyRuby]

My Fitbit Ace has the dreaded exclamation mark of death. Have been through the forums and tried all the suggested solutions. Could customer support please get in touch.

[nogga]

hmmm I don't know maybe the battery picture showing that it dosnt have any charge in the battery means that you need to charge the fit bit, idk it's just I guess.

[RubyRubyRuby]

It miraculously started working again on its own....

[Mcmoc]

My sons is doing this and I have tried all the mentioned suggestions and nothing is helping. 

[dwstolberg]

I'm having the EXACT same problem with my daughters Ace. I updated the firmware last Friday and then this started the next time it died. I've done all the usual steps multiple times.

[SteadyonOne]

My son got his Fitbit Ace last August for his birthday. We have just started having these problems with the charging etc. 

We had a black screen yesterday morning and just couldn’t get the fit bit to come on. Eventually after doing numerous resets and giving it a good charge it did come back to life. It showed 100% battery. My son wore it the rest of yesterday but when he got up this morning the screen was black.

The charge usually lasts 5 days.

I’ve plugged it back into charge but just get the explanation mark and cannot get it to come on. I’ve tried the resets but it just goes back off! 
Not sure what to do; thought it would have lasted longer than 9 months.