Fitbit Ace battery symbol w/ exclamation

[JMmom]

My daughter got her Ace yesterday. We got it all set up and it was fine. Today the dreaded empty battery symbol with an exclamation point is showing on her Fitbit screen and it won’t do anything. After google searches everything is saying to push buttons to reset, but Ace has no buttons.

I’d love some help!

Thank you!

[JuanJoFitbit]

@jrmiller23 I'm so glad to hear that you managed to get your daughter's Ace back to life and it's working properly now. Thank you for sharing the workaround that you followed.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Don't hesitate to get back if you see something unusual with the Fitbit Ace and I'll be happy to assist you! 

[Eadie8035]

Same thing happens to me what do I do ????😭😭😭😭

[JuanJoFitbit]

@Eadie8035 Thank you for participating in our Fitbit Community! I'm sorry to hear that your Ace is also displaying an exclamation mark only. If you haven't done so, please restart your Ace as instructed in this help article. After this, try cleaning the contacts of your tracker and charger with a cotton swab and a little bit of alcohol in order to remove any dust.

Finally, charge your Ace for 2-3 hours and see if the issue gets resolved.

Keep me posted on the outcome! 

[Bdsn8ke]

Sorry everyone is having this problem,  but thankful it's not just my granddaughter's.  She got hers for Christmas too. I'm going to try this and hopefully it works.

[fitzjack]

So I charged my daughter's through my computer, and somehow the issue disappeared, and has been fine now for a week.  Fingers crossed.

[Bdsn8ke]

I've done the reset and the cleaning nothing has helped. 

[EdsonFitbit]

@Bdsn8ke Welcome to the Fitbit Community. Sorry to hear that your granddaughter's Fitbit Ace is not working. Thank you for following our troubleshooting steps. Our Customer Support will be in touch with you on the next days. They will let you know how to proceed.

@fitzjack Thanks for the update. It's great to hear that you have resolved the problem. 

If you have any question, please let us know.

[Carshort]

My daughter’s ace is showing the same battery exclamation point. Cleaned the ports, tried the reset button on the charger, even another USB wall device. Nothing! I bought them during the black fri sale at sport check and opened them at Xmas! help?!

[Elisasargent]

I have the same problem. I bought my daughter a fitbit for Christmas and now it’s not working with the same problems. Batter shows 3/4 charge on first screen, the just battery with ! 

I havr tried everything mentioned and nothing .... now what?

[tillerl]

Son’s Fitbit ace is 8 months old and has now begun acting as all of the above. It has been charged, unsynced, re synced, forgotten the device, cleaned the prongs, and charged in three different outlets and two computers. The reset has been hit dozens of times and some of them with 2-3 hours in between. Please fix the software issue. This is absurd for so many people to have the same issue and no help for it. Realizing this is an ace forum just for the record my versa has the same issue (returned it) and my flex stopped working correctly two months ago. Have called customer service about the flex. Fitbit is beyond frustrating for me and my family at this point. 

[EdsonFitbit]

@Carshort @Elisasargent @tillerl Welcome to the Fitbit Community. I regret to hear about the difficulties you experienced with the Fitbit Ace. Thank for you for trying to resolve the problem before contacting us. I created a case with Customer Support for each one of you.

At the moment, there is no information about what could be causing this situation, but once any update be available it will be communicated as soon as possible.

Please don't hesitate to contact us back if you have any question.

[Joey19]

Having the same trouble. Only had it for two months. Troubleshooting is not helping. Please add us to the list.

Finally got it to start taking charge and it’s went from no battery to half charged when I plugged it back in. Sounding like this is a software problem.

Moderator edit: merged reply

[jrmiller23]

Yeah, I’m back to having this issue as well. It takes a charge after a couple hours and the exclamation point goes away, but the charge never gets over 3/4. It’s been “charging” consistently for 2 days now and no change. If I take it off the charger, the exclamation point comes back. This has not been resolved. It worked for a bit after cleaning with alcohol, but now we’re right back. My daughter has yet to be able to use it since my first post.

I do suspect this is some sort of software or battery issue at this point.

Fitbit, can you please open a ticket for me too? Thanks!!!

Jessica

Sent from my iPhone

[3littlefishers]

I'm having the same problems with my daughter's Fitbit ace. Have tried all the suggested troubleshooting suggestions. Nothing works. Daughter gutted. Have had since Christmas.

[JuanJoFitbit]

@Joey19 Thank you for joining our Fitbit forums! Since you mentioned that your Ace started to charge, please let me know if your tracker is working properly now or if the charging issue persists.

@jrmiller23 It's great to see you here and welcome aboard @3littlefishers! I'm sorry to hear that your Ace trackers are still showing the exclamation mark after trying all the recommended troubleshooting steps. Please let me go ahead and send your cases to our Customer Support department and they'll be happy to follow up. Keep an eye on your email accounts.

I'll be around if you guys have any questions! 

[Tateypot]

I am also having the exact same issue with son’s ace. Exclamation sign showing, not charging, troubleshooting not helping! I notice my app was recently updated - wondering if related to that.... clearly this is a Fitbit issue - which needs to be sorted ASAP. Please can I also be added to the ever increasing list of people who have paid good money for a sub standard product. Thank you. 

[Stupot07]

We've got the same issue with my sons fit bit aced. We reset it numerous time, cleaned the contacts, and have charged it for 4 hour but still have the empty batter exclamation mark symbol. Could you log a ticket for me please?

[Christie1004]

I’m having the same issue with my daughter’s Fit Bit (battery sign with exclamation mark).  I’ve tried cleaning the ports, charged on wall and computer and reset it multiple times.  Nothing seems to be working.  

[LynnBin03]

Hiya I'm having the same problem .the app says the sce is fully charged but all I am getting is the battery and exclamation mark. I have tried resetting 4 times and cleaning the port. It's only just over a month old! 

[cbayley]

I am having the same problem with my daughter's FitBit Ace device. It has not been working properly for about a week.