Fitbit Ace battery symbol w/ exclamation

[JMmom]

My daughter got her Ace yesterday. We got it all set up and it was fine. Today the dreaded empty battery symbol with an exclamation point is showing on her Fitbit screen and it won’t do anything. After google searches everything is saying to push buttons to reset, but Ace has no buttons.

I’d love some help!

Thank you!

[Tateypot]

I restarted it again and plugged it into a different socket, I also turned Bluetooth off and on and it started working again - no idea if these actions made any difference. In the meantime I heard nothing from Fitbit.. 

[LucyO87]

Having exactly the same problem with my daughters baught on Black Friday and gave to her for Christmas now it just got exclamation mark and won’t charge . 

I have reset millions of times sometimes pushing it once sometimes 3 times in a row. 

updated my app

turned off and on Bluetooth 

going to leave it on charge for a while . She doesn’t wear it daily because of school but surely it shouldn’t do this ????? Please help!! X

[Maxihollie]

Hi, we are having the exact problem.

we have synced, restarted, charged and charged again. Taken straps off, cleaned areas and charged again. Still showing the same signs.

please help

[Jennjt]

Hi! I joined this forum to try to solve this exact problem with my dauvhter’s Fitbit ace. It is showing the exclamation point inside the battery, and we have charged, reset, cleaned... has anyone found a solution? She purchased it after Christmas with Christmas gift money, and it’s only February- I thought it would last much longer. Ideas?

Hi, I am having the same issue with my daughter’s Fitbit ace. Can you direct me on how to resolve this issue? Thank you!

Moderator edit: merged reply

[LucyO87]

My dughters is working again I tried everything everyone said and suddenly it just began charging . 

I pushed the reset button on charger sometimes once, sometimes 3 times in a row.

i updated my app and tried syncing it again. 

I cleaned it all.

i turned Bluetooth off and on again whilst in the app. 

I left it on charge for a while, I also moved it about different sockets.  

I wrote on here and then it turned on?? I don’t know which one helped? Very strange. Hope yours all come back on soon. 

[JuanJoFitbit]

@Tateypot @LucyO87  I'm so glad to hear that your Fitbit Ace started working again after troubleshooting this issue. Thank you for posting the update here and sharing the steps that you followed in order to fix it.

@Stupot07 @LynnBin03 @cbayley @Maxihollie @Jennjt Welcome to our Fitbit Community! I'm sorry for the late response. However, I would like to follow up on this issue and would like to know if you have tried the solution that shared @Tateypot and @LucyO87. As a side note, I would like to know if you also tried different USB ports.

If these details are already covered, please keep me posted and I'll be happy to follow up.

[cchang4]

This is a very disturbing forum and consistent. I too purchased a Fitbit Ace during Black Friday and my daughter has been using since Christmas. The Fitbit is stuck in the battery state with the exclamation point. I've restarted the Fitbit with the cable and no change. 

How does Fitbit not have a fix for this? At this point I'm ready to return the Fitbit Ace as it is unusable. It's also insulting when you recommend to change the USB ports or clean the connectors with alcohol. The device is less than 4 months old. 

Someone at Fitbit needs to address this with an acceptable response. 

[JuanJoFitbit]

@cchang4 Thank you for participating in our Fitbit Community! Thank you also for troubleshooting the battery symbol issue before contacting our forums. Since the issue persists, let me send your case to our Support team and they'll be happy to follow up and provide a solution.

Please keep an eye on your email account.

Let me know if you have any questions!

[emjaysee]

I am having the same issues. Exclamation point. Tried resetting. Cleaned contacts. Have only had Ace since Christmas. I should have known better considering the battery on my Charge was junk shortly after I bought it. So disappointed. My daughter really likes using it. Please add me to the list of people with this issue.

[Jennjt]

I am still having the same issue. Have tried everything outlined in the post :(. At this point, I would like to know what to do to get a replacement.

Moderator edit: personal info removed

[Adison09]

Hi. We are having the same issue with my daughters Fitbit Ace. After reading all the posts in this thread I'm disappointed to see this there is no fix. Fitbit can you please advise what steps we need to take to resolve this please as I have one very disappointed little girl. Thanks. 

[JuanJoFitbit]

@emjaysee Thank you for joining our Fitbit forums and it's great to see you here @Jennjt! I appreciate the time taken to troubleshoot this issue. Let me forward your cases to our Support team and they'll be happy to follow up and assist you accordingly. Please keep an eye on your email accounts.

@Adison09 I see that you joined our forums recently. Welcome aboard! I'm sorry to hear that your daughter's Fitbit Ace is also experiencing the exclamation symbol issue. If you haven't tried, please restart the Ace as described in this help article. After this, clean the contacts of the tracker and charger with a cotton swab. Finally, charge the Ace for 2-3 hours and see if the issue gets fixed.

I'll be around if more assistance is needed! 

[LynnBin03]

Hiya the Fitbit charged and was working for a week and now the exclamation
mark is back. Getting really fed up with this now!

[Jennjt]

I had an excellent experience calling customer service. The devices are under warranty for a year, and this is definitely a defect. They are sending a replacement.

Moderator edit: personal info removed

[Adison09]

Hi JuanJoFitbit. No none of those suggestions have helped. Shall I return it to the store that purchased it from? It was bought just before Xmas. Thanks. 

[Phebt]

Same issue here. Battery with exclamation mark, have tried reset, cleaning battery terminals (why would this be necessary after a couple of months?), bluetooth, different charger, multiple USB points (direct into the wall, USB hub, computer, USB adapter).

Purchased at Christmas like so many of your other customers. Perhaps your Christmas batch was faulty?

Fitbit, are you really expecting us to invest this much time and troubleshooting effort into your products? It should just work without issue. 

[Jennjt]

I called customer service during business hours. They were very helpful and are sending a replacement. Hoping for better luck with this next one! 🤞

Moderator edit: personal info removed

[MrsOlvr]

I have the same problem here...ace started having less battery life and now...nothing...just the the battery and and ! And a very unhappy wee boy...this was only got at Christmas as a Santa gift...any more help for me I've done all the cleaning and resetting and using different ports for charging🤔🙄

[JuanJoFitbit]

@LynnBin03 Thank you for getting back and welcome to our Fitbit forums @Phebt @MrsOlvr . I'm sorry for the late response, by the way. Since the issue persists after trying the recommended troubleshooting steps, I'll send your cases to our Support team and they'll be happy to assist you accordingly. Please keep an eye on your email account.

@Jennjt i'm so glad to hear that a replacement unit was sent to you. Thank you for your feedback and posting the update here. Don't hesitate to get back if you need further assistance.

@Adison09 I'm sorry for the late response. However, I appreciate the time you took in troubleshooting this issue. Regarding your inquiry, you can ask the store you purchased your Ace from if it can be returned. In case they don't give you a solution, please let me know and I'll be happy to help you accordingly.

I'll be around if you guys need further assistance!

[Stupot07]

Hello, it randomly started working again on it's own. I'll keep an eye on it. 

Thanks for the help 🙂