Fitbit Ace battery symbol w/ exclamation

[JMmom]

My daughter got her Ace yesterday. We got it all set up and it was fine. Today the dreaded empty battery symbol with an exclamation point is showing on her Fitbit screen and it won’t do anything. After google searches everything is saying to push buttons to reset, but Ace has no buttons.

I’d love some help!

Thank you!

[JuanJoFitbit]

@Stupot07 That's great news! I'm so glad to hear that your Ace is working properly now. Thank you for posting the update here.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 

[Nikachu]

After charging my daughter's Ace in overnight last night we woke up to the exclamation battery error as well.  Tried re-setting and charging using another USB port however nothing. Please help! 

[JuanJoFitbit]

@Nikachu I see that you joined in our Fitbit forums recently. Welcome aboard! I'm sorry to hear that your daughter's Ace is still showing an exclamation mark even after trying the recommended troubleshooting steps.

Let me send your case to our Customer Service team and they'll be happy to follow up and proceed accordingly. Please keep an eye on your email account.

Let me know if more questions arise! 

[NDB8]

Hi, we are having the exact problem.

we have synced, restarted, charged and charged again. Taken straps off, cleaned areas and charged again. Still showing the same signs.

please help

[Adison09]

Hi

We ended up returning the Fitbit to the store that we purchased it from. We've been given a replacement which seems to be working fine. 

[NDB8]

it was an online purchase on the fitbit website 

[sarahlizbth]

My sons Ace is doing this too.  I've restarted, cleaned with alcohol, tried with other wall plugs.  The app says the battery is fully charged.  It's way too new to be doing this.

[EdsonFitbit]

@NDB8 @Adison09 @sarahlizbth Welcome and thank you for visiting the Fitbit Community. Sorry for the delayed response.

Thank you for the time you spent trying to get this issue resolved.

@NDB8 I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide assistance as soon as possible.

@Adison09 I'm glad to hear that your Fitbit Ace has been replaced and it seems to be working fine. Thank you for letting us know.

@sarahlizbth To further investigate your case I sent your information to Customer Support. Please check your inbox on the next days. They will let you know how to proceed.

If you have any question, please don't hesitate to contact us back at any time.

[Lhanney]

Hi this is also happening to by daughters fitbit ace. Were you able to fix it

[Joey19]

I was able to get it working again by resetting it a lot of times in a row. Not sure why that finally worked but it has been working for a few weeks now. Just keeping an eye on it for him to not let the battery go completely dead and it seems to be working.

Sent from my iPhone

[EdsonFitbit]

@Lhanney @Joey19 Welcome and thank you for visiting the Fitbit Community. Sorry for the delayed response.

@Joey19 I'm glad to hear that you have resolved the problem with your Fitbit Ace after resetting several times. Thank you for letting us know.

@Lhanney If your Fitbit Ace is still not working properly, please let me know to contact Customer Support.

I'll be waiting for your response.

[Lhanney]

Thank you. I have contacted customer support and they are sending a
replacement

[JuanJoFitbit]

@Lhanney I'm so glad to hear that our Support team sent you a replacement unit. Thank you for posting the update here.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 

[yjcreo]

Hi, we're having the same problem with my daughter's Fitbit Ace.

She has only had it since Christmas. 

Battery shows 3/4 charge on first screen.

We've tried everything that suggested here but nothing worked so far.

Please add my case to Fitbit support team so it can be resolved soon.

Thank you

[JuanJoFitbit]

@yjcreo Welcome aboard to our Fitbit Community! Since you mentioned that even though you've tried the recommended troubleshooting steps and your daughter's Ace is still displaying an exclamation mark, I'll forward your case to our Customer Service department. The'll be glad to assist you accordingly.

Keep an eye on your email account.

I'll be around if you have any questions! 

[Lhanney]

My issue has already been resolved. A replacement was sent out.
Thank you

[JuanJoFitbit]

@Lhanney That's great news! Don't hesitate to get back if you need assistance with the new Ace.

See you around! 

[Probyn]

We are having the same issues with my son's fitbit ace, please could you contact me asap with a solution, thank you 

[LynnBin03]

If you charge it long enough it seems to disappear. It's a pain in the
backside though!

[Bodiejitsu]

we just started having this problem with my daughter’s ace too. She is bummed that she wasn’t able to record her weekend camping adventures.