Fitbit Ace battery symbol w/ exclamation

[JMmom]

My daughter got her Ace yesterday. We got it all set up and it was fine. Today the dreaded empty battery symbol with an exclamation point is showing on her Fitbit screen and it won’t do anything. After google searches everything is saying to push buttons to reset, but Ace has no buttons.

I’d love some help!

Thank you!

[JuanJoFitbit]

@Probyn @Bodiejitsu I'm sorry to hear that your children Ace trackers are displaying an exclamation mark also.

I'd like you to try a couple of troubleshooting steps in order to correct this issue. Please clean the contacts of the Ace trackers and the charging cables with a cotton swab. This will remove any dust that the contacts accumulate. After this, restart the Ace trackers as described in this help article. Finally, charge the trackers for 2-3 hours and see if the issue gets fixed.

Thank you for your help @LynnBin03!

Keep me posted on the outcome! 

[Probyn]

Hello I have been through all the steps people have recommended in this thread.

Nothing seems to work.

[flash1812]

I am also having the same problem with my grandsons fitbit ace which i purchased at christmas 2018 he is very sad and disappointed now with his fitbit as nothing works, just showing battery with exclamation sign, we have tried reset button x3, using alcohol on the points, deleting app etc, there must be a major software problem with these devices as lots on this forum having same problems, one very upset and disappointed grandson!!!!!

[Scaboags]

Hello, we have done all of the steps outlined multiple times and it has never worked (cleaned with qtips, reset button, different charger adapter).

Please help. Received for Christmas from someone else so we are unable to return it.

Thanks!

[Probyn]

Hello I have followed all the steps and still not working 

[MuMLoveX4]

Hi I have for fit bit aces 2 blue 2

Spoiler

purple both the blue one are  showing an  Exclamation mark in the  batteries  And I have read all 85 messages and followed all the steps that were suggested nothing is working the purple ones are fine it’s just the blue ones that are playing up and I brought them less than one month ago please help my boys are so sad

[JuanJoFitbit]

@Probyn Thank you for getting back and welcome to our Fitbit Community @flash1812 @Scaboags @MuMLoveX4! Since the issue persisted after you guys tried the recommended troubleshooting steps, I'll send your cases to our Support team so they can investigate further and provide a solution. please keep an eye on your email accounts.

Let me know if you have any doubts! 

[Tateypot]

Had anyone actually heard anything from the support team....? So many with the same issue, some have managed to sort it themselves.... otherwise it seems we are on our own. I thought this was a quality product.... not sure now.... think we will go back to garmin! 

[flash1812]

I have spoken with an advisor and they are replacing the Fitbit

Sent from my iPad

[Oscense]

Hi,

I'm having the same problem with my son's fitbit ace. Could you please advise on how to resolve the issue? Thanks

Ruth

[Football22]

I am having the same issue as all the people above.  I just bought my daughter's Ace three weeks ago.  I went to charge it tonight and it has the exclamation mark in the battery box.  I've had it charging for 3 hours and I've tried the reset multiple times.  Nothing is working.  Suggestions?

[Traxler2]

I have the same issue and have been through all suggestions multiple times. Quite ridiculous there is not a fix as this appears to be a common problem.   

[JuanJoFitbit]

@Tateypot @Football22 @Traxler2  I'm sorry for the late response. However, I will send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

@flash1812 I'm so glad to hear that you received a replacement unit! Thank you for posting the update here. Don't hesitate to get back if you need further assistance.

@Oscense Thank you for joining us in our Fitbit Community! I'm sorry to hear that your son's Ace is also displaying an exclamation mark. I would like you to try restarting your son's Ace as described in this help article. After this, charge the Ace for 2-3 hours and let me know if the issue gets fixed.

I'll be around if you guys have any doubts! 

[RaiderGirl055]

Hello,

I am having the same problems with my son's blue Ace fitbit. I cleaned the connections on the charger cable and the fitbit, tried charging from mulitiple USB locations and did the reset on the cable - None of these items fixed the problem. Still showing the charging icon with the exclamation. It was opened for Christmas so he's only been using it for 3 1/2 months.

Can I please get some help with this? Thanks!

[JuanJoFitbit]

@RaiderGirl055 I'll be happy to assist you with the exclamation mark that your son's Fitbit Ace is displaying.

Since you already tried the recommended troubleshooting steps, I'll send your case to our Support team so they can investigate further and provide a solution. Please keep an eye on your email account.

Let me know if you have any questions! 😀

[pootle26]

I am also having the same problem with my son’s blue Ace. I have tried all of the troubleshooting suggestions but the battery and exclamation mark remains and it won’t charge. He had it for his birthday just over a month again and is not happy. 

[JuanJoFitbit]

@pootle26 Welcome aboard to our Fitbit Community! Thank you for taking the time to troubleshoot the exclamation mark and issue that your son's Ace.

I will forward your case to our Support department and they'll be happy to follow up and assist you accordingly. Keep an eye on your email account.

I'll be around if you have any doubts! 😀

[renee_t98]

I bought my son a blue fitbit ace early January and it was given to him in February as a birthday present.  I am experiencing all of the same issues as listed in this thread and have tried all troubleshooting suggestions with no success.  Where do I go from here to get it sorted out as he is very disappointed he can no longer use it?  I am concerned as I have also purchased (prior to these issues) a purple fitbit ace for my daughter's birthday next month.

[SunsetRunner]

Come on Fitbit; sort it out! This customer care just isn't good enough.

This thread has been going back 5+ months and people are still writing to complain about the same issue.

I bought my daughter an Ace a little over two weeks ago. It was fine after setup and it's  first charge and lasted 5 days as expected. But after it's second charge; while it was plugged in the indicator said it was fully charged. But the moment it was unplugged; exclamation mark. I tried everything suggested above over the the last 5 months of posts. Then gave up and took it back to the shop to swap it.

She's now on her second watch as of yesterday. Which was charged fully last night and looked fine at midnight before I went to I bed. But i was surprised this morning that the battery was already down to a 3rd full by 8am this morning. 

I will be observing closely. I appreciate that the numbers (%) of faulty units haven't hit your benchmark for a recall but you have to admit you have a problem and you need to be investing some time into sorting it out. If I end up taking this be second one back; I won't be buying another and I'll be advising anyone else against the idea too.

[KayleneH]

I am having the same issue with my son’s Fitbit Ace. Only shows the exclamation point. Has a full battery and has restarted several times with no difference. Sounds like a problem on Fitbit’s end! Has anybody gotten an answer on how to resolve this issue? Thanks in advance.