Fitbit Ace battery symbol w/ exclamation

[JMmom]

My daughter got her Ace yesterday. We got it all set up and it was fine. Today the dreaded empty battery symbol with an exclamation point is showing on her Fitbit screen and it won’t do anything. After google searches everything is saying to push buttons to reset, but Ace has no buttons.

I’d love some help!

Thank you!

[Nizreth]

I am having the same issue with two Aces that my son's use.  Both watches are less than a year old.  Was intermittent at first, charging or restarting worked a couple times, but one is totally bricked now.  The other is working for now but I am sure it will just be a matter of time before it locks out completely too.  I am hoping that as long as this issue has been apparent, that some cause/fix is known.  Please issue me a support ticket so I can get this looked into.  Thanks.

[MarkTS]

My son’s Ace now has also crashed out, we’ve tried everything to no avail, any new suggestions most welcome?

[LiliyaFitbit]

Welcome to the Fitbit Community @jeffhouse @SunsetRunner @Sands87 @latemom2000 @Nizreth @MarkTS. It's nice to see you around @Oscense @3littlefishers. I am sorry for the delayed response.  

Thank you for reporting the issue with the Fitbit Ace tracker. I recommend confirming if you've tried the complete troubleshooting steps to resolve the issue: 

1. Clean the charging contacts using the instructions in How do I clean my tracker?

2. Check if the tracker is connected securely to the charging cable with the instructions in the help article: How do I charge my tracker?

3. Try restarting it using the instructions in this link How do I restart my Fitbit device?

@Oscense @Sands87 I understand that you would like to receive a refund. I've gone ahead and escalated your case to our Support team. Please keep an eye on your inbox. You can take a look at this page for more information about the warranty policy.

@jeffhouse I appreciate your efforts to resolve the issue. You can use this link to contact Customer Support. 

@SunsetRunner thanks so much for taking the time to troubleshoot the battery issue you're experiencing with your daughter’s Fitbit Ace. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

@3littlefishers I appreciate your participation in the Forums and sharing your solution to help other users! 

@latemom2000 @MarkTS thanks so much for taking the time to troubleshoot the issue you're experiencing. I am sorry for any disappointment and would like to confirm if you've tried the complete troubleshooting steps provided above. 

@Nizreth I am sorry to hear about your experience. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

I'll be around if you need further assistance. 

[BusterD5]

So is there a solution yet to this problem? My son's 6 month old Ace has the same icon of a battery with "!" on it. I've tried all the things mentioned in this 8 page thread. So annoying and time consuming. I'm ready to go back to garmin. 

[LiliyaFitbit]

Welcome to the Fitbit Community @BusterD5. I am sorry for the delayed response.  

Thank you for sharing that you're experiencing the same issue with your son's Fitbit Ace. I am sorry to hear you are going through this situation, I totally understand how you are feeling. I appreciate your troubleshooting efforts. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to assist you further. Please keep an eye on your inbox.

Feel free to reach out if you have any other questions.

[Jackdoyle]

My daughters Fitbit is doing the same can u help me too

[LiliyaFitbit]

Welcome to the Fitbit Community @Jackdoyle. 

I am sorry to hear you're experiencing the same issue with your daughter's tracker. I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

I'll be around. 
 

[miketown]

This is so annoying... my son's ace is doing the same thing and I went through this entire 8-page thread and did everything noted... multiple times. 😕 

[LiliyaFitbit]

Welcome to the Fitbit Community @miketown.

Thank you for joining the thread and sharing that you're experiencing the same issue with your son's tracker. I appreciate your troubleshooting efforts.  I could see that you got in touch with our Support team about this and that they were able to help you. Thank you for your time and efforts. 

Feel free to reach out if you have any other questions.

[JessLB]

My son’s Fitbit Ace is also having the same problem. I’ve done all the troubleshooting steps listed in the 8 pages of posts. Could Customer Support please contact me about what can be done please?

UPDATE

Sooo, I just checked on it again, and it’s now charging and seems to have a clock display. I’ll post again if it stops again

Moderator edit: content

[fnq_megs]

I am back. Had trouble a few months ago but managed to get it working. Have tried everything again but can’t get rid of the dreaded exclamation mark. Can you please raise a case again and get the fit bit working 

[AlejandraFitbit]

Hi guys, thanks for your participation in the Community.

I am sorry for the delay in respond and appreciate all the efforts in trying to fix this exclamation mark issue. @JessLB, it's great to hear that this issue has been resolved. If there is anything else we can help you with, do not hesitate to post it.

@fnq_megs, can you please confirm that you have followed the instructions in the following help articles:

• How do I restart my Fitbit device?
• Why isn't my Fitbit device's battery charging?

I hope to hear from you soon. 

[lizzym12]

Hi, I am having the same issue with my son's Ace.  I have tried all of the suggestions, charging for 3+ hours, cleaning the fitbit and charger, and restarting the fitbit.  Nothing is helping.  Are there any other ways to get this resolved?

[JuanJoFitbit]

@lizzym12 I'm sorry for the late response. However, I'd like to welcome you to our Fitbit forums.

Since your son's Fitbit Ace is still showing an exclamation mark even after following the troubleshooting steps that were shared above, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions! 

[Sarahjean780]

Just went through all 8 pages here of everyone’s issue with the exclamation symbol because my kids ace started doing that this afternoon. Can’t get it to charge or feel like it’s connected to the charger. Did all the things to try and resolve. Got it for Christmas and has honestly barely used it so this is really disappointing.  I’ve had my charge hr going strong for 3 years of daily use and this Ace doesn’t last through minimal use?!  Help!

[JuanJoFitbit]

@Sarahjean780 I'm sorry for the late response. However, I'd like to welcome you to our Fitbit forums. Also, I appreciate the time spent trying the troubleshooting steps and your feedback since I understand how frustrating this is for you.

In order to avoid providing the same information, please let me know what troubleshooting steps you have tried. Did you try the steps that shared Alejandra above?

Looking forward to your response.

[D_RUNNER]

 My fit bit is doing the same thing as everyone elses. I`ve already done all trouble shooting and tried to restart. Please get me in touch with service to get resolved. Thank you so so very much.

[JuanJoFitbit]

@D_RUNNER I'm sorry for the late response. However, let welcome you to our Fitbit Community.

Since your Ace is still displaying an exclamation after restarting it, I'll forward your case to our Customer Service department and they'll be happy to follow up and provide a solution for you. Please keep an eye on your email account.

I'll be around if any question arises.

[JWard1990]

I am having this same issue with my son's. 

Could you escalate this.

[JuanJoFitbit]

@JWard1990 thank you for participating in our Fitbit Community. By the way, I'm sorry for the late response. I'll be happy to assist you with your son's Fitbit Ace since it's also displaying an exclamation mark.

Before sending your case to our Support team, I'd like you to try the troubleshooting steps that shared my friend Alejandra in this post. If you already tried those steps, let me know and I'll be happy to proceed accordingly.

I appreciate your time with this.

See you around!