help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Ace displays an exclamation point

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-28-2019 00:03 - last edited on ‎12-30-2019 03:36 by Fitbit Moderator

‎12-28-2019 00:03 - last edited on ‎12-30-2019 03:36 by Fitbit Moderator

My daughter's fitbit Ace she recieved for her birthday mid Dec is displaying an exclamation point on the battery. Yesterday it was fully charged. I've read the forums and tried some trouble shooting but i'm a bit lost as what to do now.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎12-30-2019 03:36 - edited ‎12-30-2019 03:37

‎12-30-2019 03:36 - edited ‎12-30-2019 03:37

@NurseD13, I'm sorry for the late response. However, let me welcome to our Fitbit Community! I'm happy to assist you with your daughter's Fitbit Ace since it only shows an exclamation point on the battery icon. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

In order to avoid any confusion on my end and avoid providing the same information, please let me know what troubleshooting steps you have tried.

 

In the meantime, restart the Fitbit Ace as described in this help article. After this, charge it for 2-3 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes