Fitbit Ace doesn't hold a charge and shows an incorrect date

[Pbinondo]

My daughter's Fitbit ace does not want to hold a charge and after syncing still has the incorrect date. We have tried to reset it numerous times and she charges it constantly. I don't know what else to do. Help?!

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Pbinondo.

I am sorry to hear your daughter's Fitbit Ace does not hold a charge and shows the incorrect date. Thanks for trying to resolve this and I am here to help. I recommend following our tips to prevent battery drain at Can I extend my Fitbit device's battery life?

Since the tracker still has the incorrect date, I recommend confirming the steps to sync the tracker in this help article: How does my child sync Ace or Ace 2 with their device?

Please keep me posted, I'll be around. 

[Pbinondo]

I tried everything that was suggested in the help topics but nothing worked and her ace would not stay charged. What should I do? 

[LiliyaFitbit]

Hi @Pbinondo, thank you for your reply. 

I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. Please keep an eye on your inbox. 

Let me know if you have any questions.