Fitbit Ace for 11 year old

[Rachelle101]

I am based in the UK and am trying to set up a fitbit Ace 3 for my 11 year old. We have a google family account but when i try to logon to fitbit with his google id to set up the ace it comes up with he can't use fitbit with this account as it is supervised - gone into the family google account and into his account information and there is not option to stop supervision.  Am going round in circles with fitbit help try into sort this out.

Moderator edit: format. 

[ManuFitbit]

It's good to see you participating in the community @Rachelle101.

Thank you for sharing the details regarding the situation with setting up the Ace 3.

I'm sorry to read about this difficulty, nevertheless I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. I'd invite you to keep in contact with them. 

[catz0]

So did you figure something out? 
I have the exact same issue and so far Fitbit support have been totally helpless 

[Rachelle101 · Accepted solution]

No help from Fitbit - they just said they were aware of the problem and are working on it!

My workaround was to open the Fitbit app and select Google login, then choose new account and set up a new account for my son - even though Google says it’s a supervised account Fitbit app has accepted this account!  

[catz0]

That worked! Thanks a million