Fitbit Ace needs text message notifications

[rmhammer]

Fitbit needs to add text message notifications to the Ace. It doesn't make sense to have only call notifications. There are many younger folks with iPod touches and iPads that communicate with text messaging years before they get a phone. Please add more notification options on the next firmware update. Thank you

[Julia_G]

Hi, @rmhammer, I think this is a great suggestion!  In my experience kids use text much more than voice calls these days.

The best place to make your suggestion would be in the Feature Suggestion forum.  There people can comment on, and vote for your idea.  The more votes, the more likely it is to be implemented.

There didn't seem to be a feature suggestion to add text messages to Ace, so please do go ahead and create one there.

Thanks for your idea, and welcome to the forums!

[rmhammer]

Thanks @Julia_G but unfortunately it seems Fitbit is not taking suggestions right now. I've tried numerous times today to post where you suggested. After I post, there is a red banner across the top and it says "Correct the highlighted errors and try again". Nothing is highlighted and there is no indication of where I could have made an error. The interface seems straightforward (search for your idea to make sure it doesn't exist already, acknowledge that it doesn't, then post your suggestion) but it seems to be broken.

Here is what I tried to post (if you see something wrong I'd love to hear it). Thanks

TITLE: Fitbit Ace text message notifications

BODY: Fitbit needs to add text message notifications to the Ace. It doesn't make sense to have only call notifications. There are many kids with iPod touches and iPads that communicate with text messaging years before they get a phone. Also, there are 13+ year olds with adult accounts that have small wrists so they would buy an Ace and would certainly make use of this. Please add more notification options on the next firmware update. Thank you

[JuanJoFitbit]

@rmhammer Welcome to our Fitbit Community! Seems odd that the "Feature Suggestions" board is not letting you to submit your request. Please let me know if you tried to submit your suggestion through your mobile device or a computer. Have you tried submitting your request recently?

Looking forward to your response! 

[rmhammer]

Just tried again. Doesn't work. It says "Correct the highlighted errors and try again." in a red banner across the top of the page, even though nothing is highlighted. First few times I tried with Chrome. I just tried again in a different browser (Edge). No luck. I welcome anyone else who thinks the system works to submit this suggestion (I'll certainly vote for it):

Fitbit Ace text message notifications:

Fitbit needs to add text message notifications to the Ace. It doesn't make sense to have only call notifications. There are many kids with iPod touches and iPads that communicate with text messaging years before they get a phone. Also, there are 13+ year olds with adult accounts that have small wrists so they would buy an Ace and would certainly make use of this. Please add more notification options on the next firmware update. Thank you

[JuanJoFitbit]

@rmhammer Thank you for getting back! I would like to investigate further about the red banner that you are getting. Please provide a screenshot of the page that shows this banner and I'll be happy to follow up on it.

Catch you later! 

[rmhammer]

I'm not able to provide a screen shot....because it actually worked this time!

@Julia_G and @JuanJoFitbit and anyone else reading this, please help by voting for the suggestion if you agree with it, located here:

https://community.fitbit.com/t5/Feature-Suggestions/Fitbit-Ace-text-message-notifications/idi-p/2989...

Thanks!

[Julia_G]

I'm really glad you got it working!

I have voted and commented.  Good luck -- I am sure many parents here would think that was a good suggestion and hopefully you will get lots of votes.

[JuanJoFitbit]

@rmhammer That's great news! I'm glad to hear that you could submit your feature suggestion. You got my vote since it's a great suggestion and idea. I'm glad to hear also that my friend @Julia_G voted for your request.

I'd like to invite you to visit our Discussions board, where you can share your experiences, meet people and create new topics.

Hope to see you more often in our Fitbit Community! 

[Tracyd24]

My son’s Fitbit ace is receiving text messages.  How do I disable?  The calls are disabled but do not see the option for texts.

Thank you!

[rmhammer]

@Tracyd24 you might want to double check that. It is currently impossible to receive text messages on Fitbit Ace, which is the whole reason for this thread. In the notification settings, the only option to turn on/off is "calls". There is no option for texts or notifications from other apps.

[JuanJoFitbit]

@Tracyd24 Welcome to our Fitbit Community! I would like to follow up on this and would like to know if the great tips that shared @rmhammer helped you with this issue.

See you later! 

[Hello1_]

Yes! Kids need to stay in touch.Great Idea.

The period after Thank you.

Moderator edit: merged reply

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[JuanJoFitbit]

@Hello1_ You are correct my friend! Thank you for your feedback. I'd like you to give your vote to this Feature Suggestion, which requests this idea.

I'll be around if you need further assistance! 

[MarcelaL]

Yes!! And Facebook messenger for kids too!

[SunsetRunner]

I agree with that

[upss]

Have you heard of the user Supp7879?

If you have please respond to me a while ago they stole my fitbit and are trying to change and reset the password.

[Julia_G]

@upss I would recommend getting in touch with Fitbit Customer Support on contact.fitbit.com .  That's the best place for getting to the bottom of the issue you seem to be having.  Good luck, and welcome to the Community!

[upss]

Thank you for the advice I have tried contacting customer support but they said they cannot help me.