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Fitbit Ace not finishing setup after adding 4 digit numbers

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‎09-06-2019 04:55 - last edited on ‎09-07-2019 04:40 by Fitbit Moderator

‎09-06-2019 04:55 - last edited on ‎09-07-2019 04:40 by Fitbit Moderator

I know this question has been asked before but has there been a solution to the above problem?  Have tried numerous devices but all get stuck when entering the 4 digit number it then says 'There was a problem communicating with your tracker.  Please try again'

Its driving me nuts!

 

 

Moderator edit: format

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‎09-07-2019 04:40

‎09-07-2019 04:40

@RFletch welcome to our Fitbit Community! I'm happy to assist you with the setup process that you are experiencing with your Fitbit Ace when you enter the 4 digit number.

 

Please let me know what is the brand and model of the device you are trying the setup process with.

 

In the meantime, make sure that you are following the setup process as described in this help article.

 

Looking forward to your response! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎09-07-2019 18:46

In response to JuanJoFitbit

‎09-07-2019 18:46

Hi JuanJo

 

I had followed every step in the links you provided and nothing worked.  Today it won't even find the fitbit whilst searching for it.... I have turned the fitbit off/on, deleted the app off my phone and readded, tried using our home wi-fi and also turning it off to use my own data and nothing.....

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‎09-09-2019 05:20

In response to RFletch

‎09-09-2019 05:20

@RFletch I'm sorry for the late response. However, regarding the setup issue that your Ace is experiencing, I was able to get in touch with our Support team and was told that they replied to your email recently.

 

Please check out your email account and reply if more assistance is needed. They'll be happy to assist you.

 

I'll be around if any question arises! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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