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Fitbit Ace only holding charge for 1 day.

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‎09-21-2019 03:27 - last edited on ‎09-23-2019 04:48 by Fitbit Moderator

‎09-21-2019 03:27 - last edited on ‎09-23-2019 04:48 by Fitbit Moderator

My son has had a Fitbit ace for only a few months and it has consistently only held charge for a day after being fully charged. I’ve made sure the pins are clean on the charger and the connections on back of the Fitbit are clear of debris. I’ve made sure everything is up to date etc. I’m not sure what else to try.

 

 

Moderator edit: format

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‎09-21-2019 09:51

‎09-21-2019 09:51

Hi @Caity-Jm  try a restart of the device. Then, get with customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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‎09-23-2019 04:47

In response to Odyssey13

‎09-23-2019 04:47

@Caity-Jm welcome to our Fitbit Community! I'm happy to assist you with your son's Fitbit Ace since it's not holding a charge. By the way, thank you for troubleshooting this issue before contacting our forums.

 

If you haven't contacted our support team as @Odyssey13 advised, please try the tips that are listed in this help article. These tips are helpful in order to improve the battery life of your son's tracker.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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