Fitbit Ace's wristband too small

[Tracie2018]

Why should I have to purchase a brand new strap for my son's Fitbit Ace when it should be adjustable in sizing. It's too snug for my 12 yr old son & I don't see why I should pay out when it's a brand new purchase. Fitbit this is not acceptable, he's disappointed as he loves the electric blue colour. Not happy!

Moderator edit: updated subject for clarity

[Odyssey13]

Hi @Tracie2018

Checking the band measurements:

Ace : One Size; fits wrists 5.0” - 6.34" in circumference.

Alta HR (bands also fit the Ace)

Small : Fits wrists 5.5" - 6.7" in circumference

Large : Fits wrists 6.7" - 8.1" in circumference

X-Large : Fits wrists 8.1" - 9.3" in circumference

Band sizes are hard to figure out when there are some adults who could easily wear the smaller child's Ace and have room to spare. Sizes may change in the future and the Ace was a recent product release.

Having the Ace for children allows those under the age of 13 to have a device and be able to join in the fun of tracking their activity or competing with family in challenges.

This might not be the answer you were looking for, but it does show the band sizing in case you decide to get another one.

Just a thought, but if you need to get a larger size band for you son, what if you used one blue strap and one of a larger strap. The width of both the Ace and Alta HR is 0.61 inch. Not a perfect solution, but it could work.

Have to agree, that electric blue is stunning!

[DavideFitbit]

Hello @Tracie2018, it's good to see you visiting the forums for the first time. 

Thanks for your feedback regarding the Fitbit Ace wristband not being adjustable in sizing, I'm sure this type of feedback that Fitbit is gathering from its users will be of great help. Ace wristband is currently smaller than others, they're shorter than Alta and Alta HR bands in size small.

I've sent your information to the Customer Support team regarding the size of the Ace wristband, so you should be receiving a replay soon. 

Thanks @Odyssey13, you're right, the electric blue is awesome. 

[Mrjwhit]

Just got DD2 a Fitbit Ace. This band will nevermind do. She will need a bigger band. Is fb sending replacement? 

[Odyssey13]

Hi @Mrjwhit

See the posts above your own. I moved yours over here, as it was the same problem.

Prehaps @DavideFitbit will be able to assist you.

Love that these children are able to join the Fitbit family!

[JuanJoFitbit]

@Mrjwhit Thank you for joining us in this thread and our Fitbit Community! Since the Ace's wristband is too small for your daughter. Don't worry, let me go ahead and forward your case to our Support team so they can follow up and provide a solution for you. You should receive an email from them soon.

@Odyssey13 Thank you for your help my friend!

See you guys later! 

[JVaillant]

I have the same issue, I bought this Fitbit for my nephew who is looking forward to can Fitbit send a biggest wristband or be part of the Fitbit community and start exercising with his mother. The band is way too small and I hope we can have a solution asap.  Fitbit is a great product, I am certain we will get an answer!

Thank you

[Juanita02]

I have new Fitbit Charger 2 and the wristband is too short. My wrist is 7 and 3/8 inches. Is there a longer band? 

[DavideFitbit]

Hello @JVaillant @Juanita02, welcome to the Fitbit Community forums.  

Thank you for sharing this information about the inconvenience you've experienced with the size of the Ace's wristband. 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

Keep me posted on the outcome. 

[Juanita02]

Thanks! I did tighten it one more notch so it stays buckled now but it is too tight.

Sent from my iPhone

[lelsmac]

My child is only 8! Kids sizes vary a lot between ages 6-13! There should be other options than having to spend $25 additional for an adult wristband. NOT acceptable!

[DavideFitbit]

Hello, sorry for the late response. 

Thank you for your reply @Juanita02, it's good to know that you've tighten it one more notch so it stays buckled. Let me know if you receive a response from the Customer Support team as well. 

Thank you for your feedback about this as well @lelsmac, and welcome to the Community forums. Did you experience the same difficulty with the wristband of the Ace being the wrong size? 

Keep me posted.  

[Juanita02]

I found the longer strap, thanks.

Sent from my iPhone

[JuanJoFitbit]

@Juanita02, we're sorry for the late response. However, I'm glad to hear that you were able to find the longer strap. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.