Fitbit Ace shows date, day & time incorrect

[DionJ]

My daughters Fitbit Ace is showing the incorrect Date, Day and Time.

I have tried a restart by plugging it into my computer and pressing the button on the charging cable 3 times.

It shows as version 37.01.01 but the time is still showing 0358 on SUN 22 when it is in fact 1209 on TUE 21.

Moderator edit: format

[JuanJoFitbit]

@DionJ, welcome to our Fitbit Community! I'm happy to assist you with your daughter's Fitbit Ace since it shows the wrong time, date and day. I appreciate the time spent trying the troubleshooting steps you mentioned above before contacting our forums.

Please have the battery to drain completely. After this, charge it for 2-3 hours and restart it again. Finally, try setting it up from scratch and see if the time, date and day get corrected.

Keep me posted on the outcome.

[Pyls]

It's a brand new ace. It's showing incorrect time.  

Also it's not syncing with the phone.  Shows latest version

[DionJ]

@JuanJoFitbit I have finally managed to drain the battery completely and then charged it for 2-3 hours before restarting it again and it's still showing the incorrect Day, Date & Time of 0702 WED 01 when it is in fact 1640 FRI 31.

[JuanJoFitbit]

@DionJ, I'm sorry for the late response. However, thank you for troubleshooting this issue before contacting our forums.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution, You will receive an email from them soon.

I'll be around if any question arises.

[Leedsfit]

Did you resolve this?  Thanks

[JuanJoFitbit]

@Leedsfit, thank you for participating in our Fitbit Community. By the way, I apologize for the delayed reply.

Regarding the issue that you are experiencing with your Fitbit Ace, I was able to get in touch with our Support team and was told that they assisted you via email. Please reply to their email with the information they requested. They'll be happy to follow up and assist you accordingly.

Don't hesitate to get back if you have more questions.