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Fitbit Ace spontaneously cracked screen

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‎09-02-2019 13:43 - last edited on ‎09-03-2019 04:22 by Fitbit Moderator

‎09-02-2019 13:43 - last edited on ‎09-03-2019 04:22 by Fitbit Moderator

Has anyone else had an issue with the Fitbit ace screen. My daughter has one, and the screen just cracked down the middle. It still works, but the crack came out of no where and they wont replace/repair it under warranty.  I'm super disappointed... my daughter is super disappointed 

 

 

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‎09-03-2019 04:21

‎09-03-2019 04:21

@Kellster85 welcome to our Fitbit Community! I'm sorry to hear that your daughter's Fitbit Ace has a crack on the screen. I totally understand how you feel and I appreciate your feedback and comments about this.

 

Please visit this page for more information about the warranty policy.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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