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Fitbit Ace turns off when on wrist

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‎07-17-2020 11:21 - last edited on ‎07-19-2020 17:48 by

‎07-17-2020 11:21 - last edited on ‎07-19-2020 17:48 by

My daughter's Fitbit turns on when it is charging but when she puts it on her wrist it turns off and it won't turn back on. We have tried to reset it but it did not work. What can I do?

 

 

Moderator edit: subject for clarity

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‎07-19-2020 17:47

‎07-19-2020 17:47

Welcome to the Fitbit Community, @Francesca-1248.

 

I am sorry to hear your daughter's Fitbit turns off when she is wearing it. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Since you've tried to restart the tracker already and the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. Please keep an eye on your inbox. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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