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Fitbit Ace unresponsive when tapped and alarm not working

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‎09-09-2020 00:07 - last edited on ‎09-10-2020 12:19 by

‎09-09-2020 00:07 - last edited on ‎09-10-2020 12:19 by

My daughters Ace is unresponsive when tapped.

 

I have followed the steps outlined on a few other forum pages (click button 3 times in 8 seconds, leave to fully re-charge to 2 to 3 days, leave to fully recharge for 2 to 3 hours - i have tried most things i have found).

 

Whilst the clicking of the button 3 times in 8 seconds did help, once it lost 1/4 of charge the same unresponsive issue occurred.  It is also stops the alarm from working  - which my daughter uses to wake herself up for school.

 

Can this issue be resolved?

 

Many thanks

 

 

Moderator edit: subject for clarity 

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‎09-10-2020 12:14

‎09-10-2020 12:14

Welcome to the Fitbit Community, @GBax.

 

I am sorry to hear your daughter's Ace tracker is unresponsive when tapped. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Since you continue experiencing difficulties after performing a restart, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox. 

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-29-2023 20:19

‎03-29-2023 20:19

Yea like when I set my alarm for the morning, it doesn’t trigger

 

 

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