help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Ace won’t fully charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-16-2018 04:31

‎12-16-2018 04:31

I just gave my son a Fitbit Ace for his birthday. He charged overnight and it only shows 3/4 charged. Why won’t it fully charge? Any tips on things to try? Has this happened to anyone else? 

Best Answer
0 Votes
2 REPLIES 2

‎12-16-2018 07:24

‎12-16-2018 07:24

Have you tried a restart?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
Best Answer
0 Votes

‎12-17-2018 06:57

In response to DramaQueenDiva

‎12-17-2018 06:57

@Lobagb Welcome to our Fitbit Community! I'm sorry to hear that your son's Ace is not charging completely. I want to follow up on this and would like to know if the issue persists or if it got resolved after following the restart tips that shared my friend @DramaQueenDiva.

 

On an aside note, try cleaning the contacts of the Ace and charger. Also, try other USB ports and let us know if the Ace gets charge completely.

 

Keep @DramaQueenDiva and me posted! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes