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Fitbit Ace won’t fully charge

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‎12-16-2018 04:31

‎12-16-2018 04:31

I just gave my son a Fitbit Ace for his birthday. He charged overnight and it only shows 3/4 charged. Why won’t it fully charge? Any tips on things to try? Has this happened to anyone else? 

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‎12-16-2018 07:24

‎12-16-2018 07:24

Have you tried a restart?

Kristen | USA Cruising through the Lifestyle Forums

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‎12-17-2018 06:57

In response to DramaQueenDiva

‎12-17-2018 06:57

@Lobagb Welcome to our Fitbit Community! I'm sorry to hear that your son's Ace is not charging completely. I want to follow up on this and would like to know if the issue persists or if it got resolved after following the restart tips that shared my friend @DramaQueenDiva.

 

On an aside note, try cleaning the contacts of the Ace and charger. Also, try other USB ports and let us know if the Ace gets charge completely.

 

Keep @DramaQueenDiva and me posted! Smiley Happy

JuanJo | Community Moderator

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