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Fitbit Ace won’t turn on or charge

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‎10-06-2019 01:46 - last edited on ‎10-07-2019 04:41 by Fitbit Moderator

‎10-06-2019 01:46 - last edited on ‎10-07-2019 04:41 by Fitbit Moderator

My FitBit ACE will not turn on or charge. We have tried the reset techniques and still no sign of turning on. The ACE has only been in use since the 25th of December 2018, Christmas. we are disappointed in the fact that we have only had the ACE for a short period of time.

 

 

Moderator edit: format

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‎10-06-2019 08:44

‎10-06-2019 08:44

Hi @TKkimber  Get with customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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‎10-07-2019 04:41

In response to Odyssey13

‎10-07-2019 04:41

@TKkimber welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Ace since it won't turn on or take a charge. By the way, thank you for troubleshooting this issue before contacting our forums.

 

If you haven't contacted our Support team as @Odyssey13 advised, please try the troubleshooting steps that are listed in this help article. This article contains the restart process but you can skip it and proceed with the rest. Finally, charge your Fitbit Ace for 2-3 hours and see if it comes back to life.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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