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Fitbit Ace won't turn on

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‎12-27-2020 05:29

‎12-27-2020 05:29

Hello, 

We just bought my daughter a Fitbit Ace for Christmas (it's all that she wanted) and she was more than thrilled to get it. Unfortunately, we are all quite disappointed now since it's not turning on. It was responsive when we first plugged it in and we were able to sync it for her, but whenever we removed it from the charger, it wasn't responsive. Now, it's not even responsive when it's on the charger. I have tried the restart option and get no response. We are hoping we can get this to work with your support so she can enjoy her much anticipated Christmas gift.

Thank you for your time!

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‎01-15-2021 14:59

In response to Holly346

‎01-15-2021 14:59

Thank you for your reply, @Holly346.

 

I appreciate your efforts. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

I’ll be around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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